09:00

Registration and Networking breakfast

09:00
10:00

Chair’s Welcome

10:00
10:15

Dawn of the DX Economy: New Rules, Roles & Requirements

Meredith Whalen
Senior Vice President, IDC, IDC US (MS)
10:15
10:45

Summit Experience Kick Off

10:45
11:15

The Innovation Challenge

Interactive Workshop involving attendees, vendor partners and IDC analysts

11:15
12:30

Lunch

12:30
13:30

Leadership in the Digital Economy: Defining the Key KPIs for Digital Success

Diamond Partner Keynote - GoogleCloud

13:30
14:10

Panel Discussion

Robert Parker
Group Vice President, IDC Insights
Diederik Eikenboom
Sales Director, T-Systems
14:10
14:40

Coffee and Networking. One-to-One Meetings

14:40
15:20

Parallel Workshops

Parallel Workshops

Workshop 1: Evangelism vs. Governance: Stakeholder Management in the Digital Era

This session will explore how stakeholders in the digital era may be different to usual technology projects, what this means for how you engage these stakeholders, who may be best placed to envagelise around the changes that are coming, how you best govern these complex business transformation projects including establishing digital audit trail.

Marianne Kolding
Vice President, European Services, IDC
Marie-Amelie Masnou
Industry Services Segment Lead at HP
Neil Adamson
Professional Services Segment Lead at HP

Workshop 2: Data-Driven Innovation: Driving the 'Killer Use Case'

During this session, we will discuss:

  • Developing a vision/strategy to drive ecosystem relevance for your organization
  • Identifying opportunities that point you towards the “killer use case” for your ecosystem
  • Overcoming challenges to execute on the digital vision
Carla Arend
Senior Program Director, Infrastructure Software, European Region, IDC
Jan Van Vonno
Senior Research Analyst, IDC Benelux
Bill Hippenmeyer
Senior Director, EMEA Cloud Sales Engineer, Google Cloud

Workshop 3: Setting up an Innovation Lab: Roles, Structures and KPIs

During this session, we will discuss:

  • Strategy: combine innovation that can contribute to a specific business goal/use case vs. keeping minds open for disruptive innovation
  • Operating model: identify organizational structure that combine agility and scalability
  • Ecosystem: engage with technology service providers and other partners in collaborative manners
Clarissa Eva Leon
Head of Digital at DSB
Matthias Patz
VP Innovation & New Ventures at Deutsche Bahn
Massimiliano Claps
Associate Vice President, Government and Health Insights, IDC EMEA
Phil Carter
Chief Analyst Europe, IDC
15:20
16:05

Coffee and Networking. One-to-One meetings

16:05
16:35

Always On, Always Engaged, Always Personal – Creating the Digital Immersive Experience

Platinum Partner Keynote - Wipro Digital

During this session, we will discuss:

Omni experience
Operating model – structure, KPIs, connected processes and assets, deliver new revenue streams
Future of work and Leadership – what's required to make these changes

Jan Van Vonno
Senior Research Analyst, IDC Benelux
Naveen Rajdev
Global Chief Marketing Officer at Wipro Ltd
Francesco Federico
EMEA Digital Marketing Director, JLL
16:35
17:05

Transforming into an Information Enterprise: The Data Driven Digital Agenda

Platinum Partner 2 Keynote - C3IoT

During this session, we will discuss:

  • Competing on innovation. What are the key implications?
  • Information, data architecture
  • Omni experience
  • Operating model – structure, KPIs, connected processes and assets, deliver new revenue streams
  • Future of work and Leadership – what's required to make these changes
Julien Groues
Senior Vice President for Europe, Middle East, and Africa, C3 IoT
Ivano Ortis
Research Vice President, Retail Financial and Manufacturing Insights
17:05
17:35

Summary and Conclusion Day 1

17:35
17:45

Free time

17:45
19:00

Pre-dinner Cocktail Reception

19:00
19:30

Gala Dinner

19:30
07:30

Networking Breakfast. IDC Running Club

07:30
08:30

Morning Opening Remarks: IDC Analysts – Wrap up of Day 1

08:30
08:45

Summit Experience Program

08:45
09:15

Innovation Challenge Pitch – Delivery of Presentations from Working Groups

09:15
10:25

Coffee and Networking. One-to-One meetings

10:25
10:55

Parallel Workshops

Parallel Workshops

Workshop 4: Data-Driven Innovation: Faster, Better, Smarter Teams

During this session, we will discuss:

  • New working practices – developing against business and user requirements, current constraints, code and data management
  • Skill sets & culture – how to empower the team, attract, retain & balance the skills 
  • Plugging into the community  & ecosystem – influencing and learning from the wider community 
Jennifer Thomson
Reseach Director, European Services, IDC
Jan Van Vonno
Senior Research Analyst, IDC Benelux
Andre Hoekzema
Head of Google Cloud Platform, Google Cloud

Workshop 5: Deriving IoT Business Value through Advanced Analytics

During this session, we will discuss:

The Internet of Things (IoT) is fast developing, starting to drive extensive business transformation as Information Technology (IT) and Operational Technology (OT) collide.
Deriving business value from IoT deployments is heavily dependent on the combination of data from the IT and OT systems. This then requires applied analytics, the more advanced, the better: IDC believes AI/ML will play a vital role.
IoT Platforms are being created by many, these offerings include analytics capabilities of varying levels. It’s important to understand the state of the art and the market direction to understand where to begin and plot a direction.

Philip Carnelley
Research Director, Enterprise Software, IDC UK
Julien Groues
Senior Vice President for Europe, Middle East, and Africa, C3 IoT

Workshop 6: Digital Transformation Accelerators: Why Understanding Connectivity and Infrastructure Is Key to Success

During this session, we will discuss:

What kind of projects are you planning or implementing that include digital transformation accelerators, such as human/digital interfaces, IoT, 3D printing, AI, etc.?
How are you planning to implement these? Cloud-based solutions? M2M-based solutions? Creating digital platforms?
What emphasis do you place on underlying technologies and connectivity when planning these projects? And how do you best engage with your IT department to address any issues?

Marianne Kolding
Vice President, European Services, IDC
Frank Westermann
VP Marketing at T-Systems
Sandra Ng
Group Vice President, Practice Group, IDC Asia/Pacific
10:55
11:40

Coffee and Networking. One-to-One Meetings

11:40
12:10

Parallel Workshops

Parallel Workshops

Workshop 7: Delivering the future workplace

During this session, we will discuss:

  • Collaboration and workflow – ease of use, productivity and innovation
  • Social & mobility – consumerization and employee experience (EX) expectations
  • Security and compliance – security in the digital economy workplace
Ghislain Colas des Francs
International Digital Transformation Program Director at Air France
Nancy Poppi
Chief Digital officer and Organization Director at CNP Partners
Thomas Meyer
Group Vice President, European Research, IDC
Massimiliano Claps
Associate Vice President, Government and Health Insights, IDC EMEA
Velinda Cox
General Manager at Konica Minolta Business Solutions Europe

Workshop 8: Risk and Reward: Data Privacy and Security in the Digital Economy

During this session, we will discuss:
 
GDPR maturity. Where are you today on your GDPR compliance journey? Do you see GDPR as a risk or an opportunity?
Can you deliver security at the speed of business today? Is security a blocker or an enabler in your organization?
Can you share examples on where security and privacy have either really helped you with your DX efforts or where they have been holding you back? What are some best practices you can share?

Duncan Brown
Associate Vice President, European Security Practice, IDC EMEA
Paul Wickens
Chief Executive, NICS Enterprise Shared Services, Northern Ireland Government
Roberto Baratta Martinez
Executive Director, Abanca
Paul Mckiernan
HP Print Security Advisor EMEA, HP Inc

Workshop 9: 24x7x365 Service: Customer Engagement Augmented by Artificial Intelligence

During this session, we will discuss:

What are the applications that are driving the adoption of AI for the customer? Which industries sectors are taking the lead and what are their use cases? How big is the AI market for the customer going to be?​
Who are the vendors and what are the products making waves with breakthrough AI applications for the customer?​

  What are the limitations of the current AI products for the customer, and how will the AI for the customer market evolve to 2022?

Gerry Brown
Research Director, European Software, IDC
Frank Westermann
VP Marketing at T-Systems
Philip Carnelley
Research Director, Enterprise Software, IDC UK
12:10
12:55

Change Break

12:55
13:10

Panel Discussion: C-Suite Digital Visibility: Forging New Partnerships to Execute the Digital Business Strategy

Ivano Ortis
Research Vice President, Retail Financial and Manufacturing Insights
Gerard Guinamand
Deputy Director at ENGIE Digital
13:10
13:40

Innovation Challenge Awards

13:40
13:55

Lunch

13:55
15:00

Summit close

15:00

Contact

Helena Chappell

Helena Chappell
European CIO Summit Sales Director

hchappell@idc.com

Anne Fleur den Haan

Anne Fleur den Haan
European Digital Summit Manager

adenhaan@idc.com

About IDC

IDC leads the ICT innovation discussion through events, research, and consulting. For five decades it has been giving ICT and business professionals data and insights for making strategic and practical decisions. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

  • 1000
    analysts
  • 51
    years
  • 110
    countries